Privacy Policy

Last updated: September 23, 2026

At Rocco PAT Testing ("we", "us", "our"), we respect your privacy and are committed to protecting the personal data of our website visitors, clients, and prospective clients. This Privacy Policy outlines how we collect, store, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal and operational data:

Contact Information: Name, job title, company name, email address, telephone number, and physical address.

Service Data: Property addresses where testing takes place, appliance registers, inspection records, test results, and certificate histories.

Communication Data: Inquiries sent via online forms, email, or telephone conversations.

Technical & Analytics Data: Standard web log information (e.g., IP addresses, browser types, page visits) collected via website cookies (see Section 8).

2. How We Collect Your Data

We collect data directly from you when you:

Enter into a contract with us to provide Portable Appliance Testing (PAT) services.

Provide us with site details or client information required to complete inspections and generate compliance documentation.

3. How We Use Your Data & Our Legal Basis

We process your data for the following specific purposes and relying on legal bases under the UK GDPR:

Purpose

Data Types

UK GDPR Legal Basis

Service Delivery: Providing PAT testing services, issuing certificates, and managing accounts/billing.

Contact Info, Service Data

Performance of a Contract

Compliance Reminders: Contacting clients when their electrical safety/PAT testing is due for renewal.

Contact Info, Service Data

Legitimate Interests (ensuring workplace safety and continuous compliance under UK Health & Safety guidelines)

Customer Support: Responding to inquiries or resolving service requests.

Contact Info, Communication Data

Legitimate Interests

Legal Compliance: Maintaining financial records for accounting and tax obligations.

Financial/Transaction Data

Legal Obligation

4. Retest Reminders & Marketing Communications

Because electrical safety standards (such as the IET Code of Practice) recommend regular inspection and testing intervals, we maintain a client database to monitor when your appliances are due for retesting.

Retest Reminders: We will contact you (via email, phone, or post) ahead of your due date to inform you that your testing is due for renewal. This service is provided to help you maintain continuous compliance under the Electricity at Work Regulations 1989.

Opting Out: You have the right to opt out of retest notifications or commercial communications at any time by contacting us directly at office@roccopattesting.co.uk

5. Storage, Security, and Retention of Data

We take the security of your data seriously and take appropriate physical, technical, and organizational measures to prevent unauthorized access, loss, or disclosure.

Data Storage: Your information is stored securely on protected cloud servers and secure local devices located within the UK or European Economic Area (EEA). If third-party cloud providers process data outside the UK/EEA, we ensure appropriate safeguards (such as UK International Data Transfer Agreements) are in place.

Retention Periods:

PAT Certificate & Test Records: Retained for a minimum of 6 years to comply with statutory accounting and legal health & safety record-keeping standards.

General Inquiries: Retained for up to 12 months if no service contract is established.

6. Data Sharing & Third Parties

We never sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with trusted service providers strictly necessary to run our business, including:

Cloud storage and scheduling software providers used to store test certificates and manage retest dates.

Professional advisors (e.g., accountants, legal advisors).

Relevant legal or regulatory authorities if required to do so by UK law.

7. Your UK GDPR Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal record-keeping obligations.

Right to Restrict or Object: Object to our processing of your data based on legitimate interests (including retest reminders).

Right to Data Portability: Request transfer of your data to another provider in a structured format.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner’s Office (ICO): https://ico.org.uk

8. Cookies & Web Tracking

Our website, Roccopattesting.co.uk, uses basic cookies to ensure smooth site navigation and analyse traffic patterns. You can set your browser to refuse or disable non-essential cookies at any time via your browser settings.

9. Contact Details

If you have questions about this Privacy Policy, your data, or would like to update your notification preferences, please contact:

Business Name: Rocco PAT Testing

Website: Roccopattesting.co.uk

Data Protection Contact: Steve Upham

Email: Office@RoccoPATTesting.co.uk

Phone: 07932671353

Address: 3 Tamworth Road, Boscombe, Bournemouth, BH7 6JG